Shipping Information

Final Online Ordering Dates for Christmas Delivery

Europe - Monday 11th December

UK - Monday 18th December

 

All of our orders are dispatched via Royal Mail. We always aim to package and send your order as quickly as possible. If you would like your item gift wrapped, please email us prior to ordering. 

We currently process payments via Paypal. You do not need a Paypal account for this. Please select the 'Check Out As A Guest' button when you are taken to the Paypal login screen and continue as normal using a credit or debit card. We accept all Meastro, Mastercard, Visa, Visa Electron and Solo cards. Please note: We currently do not accept American Express online or in-store.

Click & Collect in Store
You can choose to collect your online order in store for FREE, 6 days per week. Please enter code 'CLICKANDCOLLECT'  at the checkout. All Click and Collect orders will be available to collect from our Totnes shop at:

Colony
61A High Street
Totnes
Devon
TQ9 5PB

Telephone: 01803 866007

When collecting, please bring along your order details, including the order number and some form of I.D. If a friend or family member is collecting the item for you please email us prior to them collecting the item, inform us of their name and ask them to bring I.D. 

Delivery
Standard Delivery is £2.95 per order. This is an non-tracking service, sent via Royal Mail as a 2nd class delivery. Please allow 3 to 5 working days for delivery.  Sorry, we are unable to offer next day delivery.

FREE UK standard delivery on orders over £100

International Delivery
Orders to Europe are charged £7.50 for postage
Orders to Europe over £150 are FREE
Orders to the rest of the world are £20

All international orders with standard postage do not come with a tracking number. We can, of course, post your parcel with tracking but it will cost more. If you would like this option, please contact us before you purchase.

Please allow 5 – 7 working days for delivery to Europe and 10 – 12 working days to the rest of the world.

For information on returns, exchanges and faulty goods, please see our Returns pages